Your happiness is guaranteed! We offer a 14 day money-back guarantee on everything, even our personalized items.
We strive to ensure that every order is just right for you to love. In the unlikely event you are not happy with your jewelry when it arrives, we will take care of you. If a mistake was made on our part, please contact us within the first 48 hours after arrival so we can correct the issue right away. If you are dissatisfied with your jewelry for any other reason, we will try to find something else for you that you will love, or provide you with a prepaid return label so you can return your item. Send the unworn item back to us within 7 days of receipt and we will give you a refund minus any shipping charges, and a 20% restocking fee if it was personalized.
We’ll treat you the way we like to be treated, and hope that we can earn your business another time.
Processing & Shipping
Our jewelry is made to order specifically for you! Our current estimated delivery time(s) available are calculated at checkout. Orders that have over 10 items are subject to a longer delivery time, normally an additional 3 business days. Please know that we always do our best to create as quickly as possible, while also providing you with the highest quality pieces and the most heartfelt attention.
We ship worldwide via USPS with Delivery Confirmation. You will receive an email notification with a tracking number once your order has shipped.
For international orders: Please note that you, as the buyer, are responsible for taxes and fees and customs charges for purchasing items from Joysoul Jewels headquarters in the United States.
We accept the following payments: Visa, Mastercard, American Express, Discover, and PayPal.
You will never be charged a fee to use PayPal and we will never see or store your card information when shopping with us.
All orders shipped to an address in the state of Florida are subject to a 6% sales tax, required by law. This is calculated at checkout. Sales tax will not be charged on orders shipped outside Florida. Prices shown on this website do not include sales tax.
Our Organic Style
We hand cast each piece by pouring molten pewter into our molds. This process is what gives our pieces a beautiful organic, yet shiny look. There may be slight imperfections, which add to the beauty of our designs. Hand stamping consists of using a metal rod with a letter or design at the end and hammering each one. It is not the same as engraving, which is done by machine. All letters and design stamps are individually hammered into the metal by hand, making every item its own unique creation. Because of this, any stamped design may not be perfectly straight or spaced, and some may be deeper than others. This is part of the style of the pieces. We portray all of our jewelry as accurately as possible on this website by including photos, dimensions and descriptions of every item. Please keep in mind that the products may be depicted larger or smaller than their actual size depending on your computer settings, and colors of stones can also differ depending on your monitor settings.
Changes to Your Order
If for any reason you want to change something about your order after you paid, you will have to let us know within 24 hours after the order was submitted. If your order has been shipped, and you need to make a change to your order, you will have to send the package back to us (at your expense) so we can make the changes. An additional fee may be required depending on the change requested.
Lost or Damaged Packages
We try our very best to ensure that your items are packaged securely and we ship all orders with Delivery Confirmation (tracking number included). We are not responsible for your order being damaged after it has left our hands. Lost packages that are marked as Delivered via the USPS tracking system cannot be replaced or refunded. However, if your order is lost in transit and the tracking has stopped midway to you, please contact us. We will work with you to track it down or if all else fails, we will remake and resend the item.
Joysoul Jewels is committed to safeguarding your privacy online. This statement is therefore set out to outline how we make use of the information each user submits to us while making a purchase. Upon your visit(s) to JoysoulJewels.com, we collect basic data from all visitors, such as IP addresses, browsers, time of access, etc. We use this information to analyze the website’s traffic. All information received upon the site’s tracking devices, and any online form filled out by our visitors, will be kept strictly confidential, and will never be shared with a third party.
Joysoul Jewels holds the right to change prices at any time. All prices are in USD. I, Liesl Fawcett, have the right to refuse service to anyone whom I feel does not treat me with fairness and respect. All designs, photos, and graphics displayed on this website are the sole property of Liesl Fawcett/Joysoul Jewels and may not be reproduced, copied or distributed in any way without consent from the owner.